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Due to our growth in number of carers and clients we now recruiting for a Care Team Leader who is a driven and caring professional to join our friendly office. You will help manage and develop the business, ensuring we always have best practice and full compliance.

The Care Team Leader role will entail managing our staff on the field, doing spot checks, supervisions and dealing with any client or CareGiver enquiries.

We are looking for an individual with the strength and determination to support us. You will have exceptional people management and communication skills to support and coach our fantastic team of CareGivers. This role will require a great deal of flexibility and you will need to be focused in achieving operational goals and targets.


  • Salary £21,000 - £23,000 (depending on experience)
  • Company pension scheme
  • Mileage paid
  • Care calls paid weekend
  • On call paid for bank holidays
  • Employee benefits scheme
  • Career development and progression opportunities

Main Duties and Responsibilities

Working with the registered manager to ensure Right at Home care operations have outstanding compliance.

  • Provide support to our caregivers in their day to day job
  • Onboard new carers and introduce them to clients
  • Participate in new client assessments, complete and update care plans and risk assessments.
  • Draw up tailored person-centred care plans for new clients
  • Maintain ongoing service user compliance, by undertaking care plan and risk assessment reviews
  • Carry out introductions every time a CareGiver is matched to a client for the first time
  • Monitor, supervise and mentor all CareGivers
  • Ensure all services are compliant with legislations, CQC standards and regulations
  • Monitor and assess all clients for customer satisfaction
  • Ensure the recording of all necessary information clearly and legibly in line with record keeping policies and procedures
  • Responding to queries from service users
  • To participate in the growth and development of the business, achieving targets and delivery within budgets
  • Deliver care calls as required in emergencies and gaps in rota
  • Ensure outstanding compliance across the business and to support the business in achieving a minimum of “Good” in CQC inspections
  • Take a turn on a rota basis to manage the office on-call telephone support service, including every other weekend.
  • Continually review and improve processes to ensure the most effective and efficient service is being delivered
  • Act on own initiative and exercise decision making skills, as far as possible and wherever appropriate
  • Building relationships with the residents and families to ensure we deliver personalised care
  • To ensure training needs of all staff are met effectively – implement induction programmes and identify and provide for on-going training needs
  • To arrange and deliver induction training and assess the competency of CareGivers completing the Care Certificate to meet the Company’s recruitment needs.

Qualifications and Experience

· Hold, or be working towards, minimum QCF/NVQ level 3 qualification in Social Care

· Understanding of CQC assessment criteria for Good and Outstanding scores

  • Extremely well organised, excellent planning and prioritising ability with high attention to detail
  • Excellent communication and relationship building abilities
  • Drivers licence and vehicle are essential

Abilities, Skills & Behaviours

  • Working knowledge and understanding of training requirements in the domiciliary care sector
  • General office administrative duties – maintaining CareGiver training records, written assessments and observations.
  • Ability to work on your own initiative and as part of a close network team
  • Good planning and organisational skills incorporating excellent time management
  • Ability to work to strict timeframes and deadlines without hindering on quality of delivery
  • Supervisory skills with the qualities to lead and motivate a staff team

We take great pride in developing our team. If successful, you will have access to an outstanding support network to allow you to grow and reach your full potential.


Or, know someone who would be a perfect fit? Let them know!


Right at Home Bromley - Quality Care In Your Home
BR2 8NA Bromley Directions [email protected] 0151 305 0770 View page

Perks & Benefits

It takes a truly special person, with the right personality and a passion for making a real difference to work for our award winning homecare service.

If successful, you will have access to some great benefits:

  • Competitive Pay and Mileage

    Competitive hourly rates plus mileage and additional benefits.

  • Training and Support

    With fun and interactive employee training, regular 1-1 support and access to a real career pathway... the sky's the limit!

  • Feel Valued and Appreciated

    We know that our CareGivers are the face of the company, so we ensure that we value our team – supporting them and helping them develop as well as recognising the amazing work they do!

Do you want real career progression and the opportunity to grow?

We believe in supporting all of our employees to be the best that they can be! The sky’s the limit at Right at Home, whether you need practical experience to help you with your studies or you want to progress into management, we are happy to help!

Already working at Right at Home UK?

Let’s recruit together and find your next colleague.


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